# Specification Quality Checklist: Customer Health Score

**Purpose**: Validate specification completeness and implementation readiness before the feature moves into the implementation loop  
**Created**: 2026-04-27  
**Feature**: [spec.md](../spec.md)

## Content Quality

- [x] Business value and operator outcomes stay explicit
- [x] The first slice is bounded to derived health summaries on the existing `/system` dashboard
- [x] Runtime-governance sections are present for an implementation-ready package
- [x] All mandatory sections are completed

## Requirement Completeness

- [x] No `[NEEDS CLARIFICATION]` markers remain
- [x] Requirements are testable and unambiguous
- [x] Acceptance scenarios are defined for the primary user journeys
- [x] Edge cases are identified
- [x] Scope is clearly bounded away from CRM, billing, predictive scoring, and customer-facing health portals
- [x] Dependencies and assumptions are identified

## Feature Readiness

- [x] The first slice is small enough for a bounded implementation loop
- [x] The plan identifies concrete repo surfaces likely to change
- [x] The tasks are ordered, testable, and grouped by user story
- [x] Foundational work includes the core unknown-handling and review-pack-readiness rules before dashboard adoption
- [x] No unresolved product question blocks safe implementation of the first slice

## Governance Readiness

- [x] No new persistence is introduced without justification
- [x] Provider-boundary handling and platform-safe deep-link rules are explicit
- [x] Existing RBAC and platform-plane access remain authoritative
- [x] Operator-facing surface changes include the required UI contract sections
- [x] The UI Action Matrix is populated for the modified Filament dashboard surface
- [x] The package explicitly requires one platform-safe next link per attention-needed row plus a visible time-basis cue
- [x] Default-visible content stays operator-first while raw or support-grade detail remains behind existing linked surfaces
- [x] The package avoids duplicate truth by keeping health derived-only and by reusing centralized `SystemHealth` semantics
- [x] Livewire v4 compliance, unchanged provider registration location, no global-search changes, no destructive-action additions, and no asset-strategy changes are explicit in the package

## Notes

- This checklist completes the implementation-ready package alongside `spec.md`, `plan.md`, and `tasks.md`.
- The active slice stays bounded to one derived customer-health support path, two system dashboard widgets, fixed first-slice dimensions, and focused unit plus feature proof only.