# Feature Specification: Customer Review Workspace v1

**Feature Branch**: `249-customer-review-workspace`  
**Created**: 2026-04-27  
**Status**: Draft  
**Input**: User description: "Prepare the Spec Kit feature for Customer Review Workspace v1 as the smallest customer-safe read-only review consumption slice in the existing admin plane, reusing current review, evidence, review-pack, RBAC, redaction, and audit truth without inventing a new customer portal or remediation flow."

## Spec Candidate Check *(mandatory - SPEC-GATE-001)*

- **Problem**: TenantPilot already has strong tenant review, evidence snapshot, and review-pack foundations, but customers and readonly-capable tenant actors still lack one calm, trustworthy workspace surface to consume the latest review state without being dropped into operator-heavy reporting detail.
- **Today's failure**: The product can generate review artifacts, but it cannot yet present them as a clearly customer-safe, read-only review experience. That leaves a sellable release gap and risks pushing readonly actors toward internal surfaces with too much operator context or unclear next steps.
- **User-visible improvement**: An authorized readonly-capable actor can open one workspace review surface, see the latest customer-safe review state per entitled tenant, understand key findings and accepted risks, and open or download existing review artifacts without seeing admin or remediation controls.
- **Smallest enterprise-capable version**: One canonical read-only workspace review page in the current `/admin` plane, defaulting to the latest published customer-safe review per entitled tenant, with calm outcome summaries, accepted-risk visibility, existing review-pack consumption, redaction-safe disclosure, and explicit absence of admin/remediation actions.
- **Explicit non-goals**: No new customer portal, no new identity plane, no new persistence model, no review authoring or publishing workflow, no remediation or exception editing, no review-pack generation/regeneration flow, no support desk workflow, no broad cross-tenant decision inbox, and no raw JSON or platform-debug surface.
- **Permanent complexity imported**: One new canonical read-only page, one bounded derived workspace projection over existing review/evidence/review-pack truth, focused authorization and audit coverage, and one explicit browser smoke slice for customer-safe disclosure.
- **Why now**: The implementation ledger marks this as a P0 release blocker. Existing review strength is real, but customer-safe review consumption is still the clearest missing sellable surface in the current queue.
- **Why not local**: Reusing isolated links into `TenantReviewResource`, `ReviewPackResource`, and `EvidenceSnapshotResource` without a canonical workspace entry point would preserve the current fragmentation and would not create a truthful customer-safe default path.
- **Approval class**: Core Enterprise
- **Red flags triggered**: Multi-surface reuse and customer-facing wording. Defense: the slice stays inside the existing admin plane, imports no new persistence or identity system, reuses current artifact truth and RBAC seams, and explicitly forbids write paths.
- **Score**: Nutzen: 2 | Dringlichkeit: 2 | Scope: 2 | Komplexitaet: 1 | Produktnaehe: 2 | Wiederverwendung: 2 | **Gesamt: 11/12**
- **Decision**: approve

## Spec Scope Fields *(mandatory)*

- **Scope**: canonical-view
- **Primary Routes**:
  - new canonical admin route for a read-only customer review workspace under `/admin/reviews/workspace`
  - existing `/admin/reviews` workspace review register on `App\Filament\Pages\Reviews\ReviewRegister` as supporting context, not the primary customer-safe path
  - existing tenant-scoped review detail on `App\Filament\Resources\TenantReviewResource`
  - existing tenant-scoped review-pack detail/download on `App\Filament\Resources\ReviewPackResource`
  - existing tenant-scoped evidence detail on `App\Filament\Resources\EvidenceSnapshotResource`
- **Data Ownership**: All consumed truth remains tenant-owned and derived from existing `TenantReview`, `ReviewPack`, `EvidenceSnapshot`, finding/exception, and audit records bound to the current workspace and tenant. No new workspace-owned customer-review table, cache, mirror entity, or publication store is introduced.
- **RBAC**:
  - workspace membership remains the first isolation boundary
  - page entry requires established workspace scope plus at least one entitled tenant where the actor has `Capabilities::TENANT_VIEW` and `Capabilities::TENANT_REVIEW_VIEW`
  - tenant rows and deep links only render for tenants the actor can access in the current workspace
  - review-pack download remains gated by `Capabilities::REVIEW_PACK_VIEW`
  - evidence drilldown remains gated by `Capabilities::EVIDENCE_VIEW`
  - findings and accepted-risk sections reuse `Capabilities::TENANT_FINDINGS_VIEW` and `Capabilities::FINDING_EXCEPTION_VIEW`
  - audit-related secondary disclosure, if present, remains gated by `Capabilities::AUDIT_VIEW`
  - no new role family or customer identity plane is introduced; existing readonly-capable roles in `App\Services\Auth\RoleCapabilityMap` remain authoritative for v1

For canonical-view specs, the spec MUST define:

- **Default filter behavior when tenant-context is active**: When launched from a tenant-scoped review, review-pack, evidence, or tenant dashboard surface, the workspace page prefilters to that tenant and highlights its latest customer-safe review first. Without a launch context, it shows all entitled tenants in the current workspace.
- **Explicit entitlement checks preventing cross-tenant leakage**: Workspace membership is checked before page render. Tenant-scoped rows, summaries, and deep links are resolved only for tenants where the actor is both a workspace member and tenant-entitled. Explicit tenant filters or record opens that reference an inaccessible tenant resolve as not found rather than showing an empty hint.

## Cross-Cutting / Shared Pattern Reuse *(mandatory when the feature touches notifications, status messaging, action links, header actions, dashboard signals/cards, alerts, navigation entry points, evidence/report viewers, or any other existing shared operator interaction family; otherwise write `N/A - no shared interaction family touched`)*

- **Cross-cutting feature?**: yes
- **Interaction class(es)**: evidence/report viewers, status messaging, navigation entry points, review/download actions, and artifact-truth presentation
- **Systems touched**: `App\Filament\Pages\Reviews\ReviewRegister`, `App\Filament\Pages\Monitoring\EvidenceOverview`, `App\Filament\Resources\TenantReviewResource`, `App\Filament\Resources\ReviewPackResource`, `App\Filament\Resources\EvidenceSnapshotResource`, `App\Services\ReviewPackService`, `App\Services\TenantReviews\TenantReviewService`, `App\Support\Ui\GovernanceArtifactTruth\ArtifactTruthPresenter`, `App\Support\RedactionIntegrity`, `App\Support\OperationRunLinks`, existing audit infrastructure, and tenant/workspace authorization seams
- **Existing pattern(s) to extend**: current read-only registry/detail reporting surfaces, existing governance artifact truth envelopes, existing review-pack download semantics, existing redaction notes, and existing workspace/tenant-scoped navigation patterns
- **Shared contract / presenter / builder / renderer to reuse**: `ArtifactTruthPresenter`, `SurfaceCompressionContext`, `ActionSurfaceDeclaration`, `ReviewPackService`, `RedactionIntegrity`, and existing tenant-scoped resource view surfaces
- **Why the existing shared path is sufficient or insufficient**: Existing review/evidence/review-pack surfaces already provide the underlying truth, disclosure semantics, and safe detail rendering. They are insufficient only because they do not offer one calm workspace entry point oriented around customer-safe consumption. The feature should add that entry point, not a parallel truth layer.
- **Allowed deviation and why**: none. The new page must reuse current truth, badge, redaction, and download language instead of inventing a second customer-review vocabulary.
- **Consistency impact**: Outcome, freshness, accepted-risk, pack-availability, and redaction notes must keep the same meaning across the new workspace page and the reused review, evidence, and review-pack detail surfaces.
- **Review focus**: Reviewers must block any new page-local status taxonomy, raw-payload viewer, or customer-specific mirror presenter that duplicates the existing review and artifact truth contracts.

## OperationRun UX Impact *(mandatory when the feature creates, queues, deduplicates, resumes, blocks, completes, or deep-links to an `OperationRun`; otherwise write `N/A - no OperationRun start or link semantics touched`)*

- **Touches OperationRun start/completion/link UX?**: no
- **Shared OperationRun UX contract/layer reused**: `N/A`
- **Delegated start/completion UX behaviors**: `N/A`
- **Local surface-owned behavior that remains**: The workspace page is read-only. Existing `OperationRun` links stay on reused detail surfaces and are not promoted into the default-visible customer path.
- **Queued DB-notification policy**: `N/A`
- **Terminal notification path**: `N/A`
- **Exception required?**: none

## Provider Boundary / Platform Core Check *(mandatory when the feature changes shared provider/platform seams, identity scope, governed-subject taxonomy, compare strategy selection, provider connection descriptors, or operator vocabulary that may leak provider-specific semantics into platform-core truth; otherwise write `N/A - no shared provider/platform boundary touched`)*

N/A - no shared provider/platform boundary is widened. The feature consumes existing review and evidence artifacts without introducing new provider-shaped contracts or customer-identity semantics.

## UI / Surface Guardrail Impact *(mandatory when operator-facing surfaces are changed; otherwise write `N/A`)*

| Surface / Change | Operator-facing surface change? | Native vs Custom | Shared-Family Relevance | State Layers Touched | Exception Needed? | Low-Impact / `N/A` Note |
|---|---|---|---|---|---|---|
| Customer review workspace page | yes | Native Filament page reusing existing review/detail resources | reporting, evidence viewers, download actions, disclosure hierarchy | page state, tenant prefilter state, disclosure state | no | Adds one canonical customer-safe workspace path without creating a separate portal shell |

## Decision-First Surface Role *(mandatory when operator-facing surfaces are changed)*

| Surface | Decision Role | Human-in-the-loop Moment | Immediately Visible for First Decision | On-Demand Detail / Evidence | Why This Is Primary or Why Not | Workflow Alignment | Attention-load Reduction |
|---|---|---|---|---|---|---|---|
| Customer review workspace page | Primary Decision Surface | A readonly-capable tenant actor decides whether the latest review is consumable as-is or needs a follow-up conversation with the workspace operator team | latest customer-safe review outcome, key finding counts, accepted-risk summary, published date, and pack availability | latest review detail, review-pack detail/download, and evidence detail only when explicitly opened and capability-allowed | Primary because it becomes the first truthful customer-safe entry point instead of forcing users to reconstruct the answer from internal reporting resources | Keeps review consumption inside one calm workspace path and uses existing detail routes only when the user asks for proof | Replaces cross-surface searching with one page that summarizes what matters first and delays diagnostics until requested |

## Audience-Aware Disclosure *(mandatory when operator-facing surfaces are changed)*

| Surface | Audience Modes In Scope | Decision-First Default-Visible Content | Operator Diagnostics | Support / Raw Evidence | One Dominant Next Action | Hidden / Gated By Default | Duplicate-Truth Prevention |
|---|---|---|---|---|---|---|---|
| Customer review workspace page | customer-read-only, operator-MSP | latest published review state, executive outcome, key findings, accepted risks, published or generated time, and review-pack availability | deeper evidence freshness, full section detail, and secondary related links only after explicit open | raw JSON, unrestricted audit metadata, provider payloads, and platform-only debug semantics remain hidden and are never part of the default page | `Open latest review` | raw/support detail is excluded from the page; evidence and audit drilldown remain capability-gated on reused detail routes | the workspace page states one summary truth per tenant and relies on existing review/pack/evidence detail pages for proof instead of repeating the same explanation in parallel blocks |

## UI/UX Surface Classification *(mandatory when operator-facing surfaces are changed)*

| Surface | Action Surface Class | Surface Type | Likely Next Operator Action | Primary Inspect/Open Model | Row Click | Secondary Actions Placement | Destructive Actions Placement | Canonical Collection Route | Canonical Detail Route | Scope Signals | Canonical Noun | Critical Truth Visible by Default | Exception Type / Justification |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Customer review workspace page | List / Table / Read-only workspace report | Read-only registry report | Open the latest review for one tenant or download the latest available review pack | full-row navigation to the latest customer-safe tenant review | required | one safe inline download shortcut when a pack is already available; any deeper proof remains inside the opened detail view | none | `/admin/reviews/workspace` | `/admin/t/{tenant}/reviews/{record}` with secondary reuse of tenant-scoped review-pack and evidence detail routes | workspace context, tenant filter, and latest published-review status | Customer review | whether a tenant has a current customer-safe review, what it says at a high level, and whether a pack is available | none |

## Operator Surface Contract *(mandatory when operator-facing surfaces are changed)*

| Surface | Primary Persona | Decision / Operator Action Supported | Surface Type | Primary Operator Question | Default-visible Information | Diagnostics-only Information | Status Dimensions Used | Mutation Scope | Primary Actions | Dangerous Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| Customer review workspace page | Readonly tenant actor inside the existing admin plane | Consume the latest customer-safe review and decide whether a follow-up conversation is needed | Workspace read-only review overview | What is the latest reviewed state for my entitled tenant, what risks are already accepted, and what can I safely open or download? | tenant identity, latest published review state, outcome summary, key findings summary, accepted-risk summary, latest review time, and review-pack availability | secondary proof routes, evidence freshness detail, and audit-aware artifact provenance only after explicit drilldown | review lifecycle, governance outcome, evidence freshness, pack availability | none | Open latest review, Download review pack | none |

## Proportionality Review *(mandatory when structural complexity is introduced)*

- **New source of truth?**: no
- **New persisted entity/table/artifact?**: no
- **New abstraction?**: no. V1 should reuse existing review, evidence, redaction, and artifact-truth seams directly.
- **New enum/state/reason family?**: no
- **New cross-domain UI framework/taxonomy?**: no
- **Current operator problem**: Review artifacts already exist, but there is still no product-honest customer-safe way to consume them as a coherent workspace review experience.
- **Existing structure is insufficient because**: Existing review register and tenant-scoped resource views are good proof surfaces, but they are not a calm customer-default path and they spread the answer across several internal pages.
- **Narrowest correct implementation**: Add one read-only workspace page over existing tenant review, review-pack, evidence, redaction, and RBAC truth, and defer any customer-specific identity, publishing workflow, or portal shell.
- **Ownership cost**: One page, one bounded workspace query/projection, focused authorization tests, and a small browser smoke slice.
- **Alternative intentionally rejected**: A separate customer portal or customer-specific persistence model was rejected because the repo already has the required review artifacts and readonly-capable roles in the current admin plane.
- **Release truth**: current-release blocker, not future-release preparation

### Compatibility posture

This feature assumes a pre-production environment.

Backward compatibility, legacy aliases, migration shims, historical fixtures, and compatibility-specific tests are out of scope unless explicitly required by this spec.

Canonical replacement is preferred over preservation.

## Testing / Lane / Runtime Impact *(mandatory for runtime behavior changes)*

- **Test purpose / classification**: Feature, Browser
- **Validation lane(s)**: confidence, browser
- **Why this classification and these lanes are sufficient**: Focused feature tests prove workspace and tenant isolation, capability gating, default-visible disclosure, deep-link rules, and no-write behavior. One explicit browser smoke test proves the calm read-only surface, the absence of admin actions, and the expected open/download flow under realistic UI conditions.
- **New or expanded test families**: one bounded `Reviews/CustomerReviewWorkspace` feature family and one explicit browser smoke test for the same surface
- **Fixture / helper cost impact**: moderate but contained; reuse existing workspace membership, tenant membership, tenant review, review pack, evidence snapshot, finding, finding exception, and audit fixtures instead of adding new heavy provider or queue defaults
- **Heavy-family visibility / justification**: exactly one browser smoke is justified because the core value of this slice is a customer-safe disclosure experience; no broader browser or heavy-governance family is introduced
- **Special surface test profile**: standard-native-filament, shared-detail-family
- **Standard-native relief or required special coverage**: standard Filament feature coverage is sufficient for routing, authorization, empty states, and deep-link rules; a single browser smoke should verify that the default-visible page stays calm and read-only
- **Reviewer handoff**: Reviewers must confirm that readonly actors can use the surface, unauthorized tenant filters or deep links do not leak tenant presence, raw diagnostics never appear by default, and no create, publish, regenerate, refresh, expire, triage, or remediation action becomes visible on the customer workspace page.
- **Budget / baseline / trend impact**: low feature-local increase only
- **Escalation needed**: none
- **Active feature PR close-out entry**: Guardrail / Exception / Smoke Coverage
- **Planned validation commands**:
  - `export PATH="/bin:/usr/bin:/usr/local/bin:$PATH" && cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Feature/Reviews/CustomerReviewWorkspacePageTest.php`
  - `export PATH="/bin:/usr/bin:/usr/local/bin:$PATH" && cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Feature/Reviews/CustomerReviewWorkspaceAuthorizationTest.php`
  - `export PATH="/bin:/usr/bin:/usr/local/bin:$PATH" && cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Feature/Reviews/CustomerReviewWorkspacePackAccessTest.php`
  - `export PATH="/bin:/usr/bin:/usr/local/bin:$PATH" && cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Browser/Reviews/CustomerReviewWorkspaceSmokeTest.php`

## Scope Boundaries

### In Scope

- one canonical workspace-level read-only customer review surface in the existing admin plane
- latest published customer-safe review state per entitled tenant
- key findings and accepted-risk summaries derived from existing review and finding-exception truth
- opening existing tenant review detail pages from the workspace surface
- opening or downloading existing review-pack artifacts when already available and permitted
- optional drilldown into existing evidence detail only through explicit, capability-gated navigation
- redaction-safe disclosure using existing redaction semantics and notes
- auditability for explicit artifact access and download actions using the current audit infrastructure

### Non-Goals

- any new customer portal shell, customer account model, or external identity plane
- authoring, publishing, archiving, regenerating, refreshing, expiring, or deleting review artifacts
- exception editing, risk acceptance changes, or findings remediation flows
- raw JSON, provider payloads, unrestricted audit metadata, support diagnostics, or platform-debug semantics in the default path
- new review persistence, new publication state families, or new workspace-owned review entities
- support desk flow, billing, contracts, or broader customer lifecycle workflows
- cross-tenant decision inboxes, promotion workflows, or broad MSP workboards

## Assumptions

- The customer-safe default path should use the latest published review for each entitled tenant. Draft, failed, or otherwise internal-only review states stay off the default workspace page.
- Existing readonly-capable tenant roles are sufficient for v1 and do not require a new customer-only role family.
- Accepted-risk disclosure can be derived from existing finding and finding-exception truth without creating a parallel customer-review reason model.
- Existing redaction notes and review-pack download controls are sufficient for v1 customer-safe disclosure.

## Risks

- Some tenants may have strong internal review artifacts but no published customer-safe review yet, which can make the new surface appear empty unless absence states are explained clearly.
- Existing review detail pages may still contain operator-oriented sections that need tighter entry rules or more careful disclosure when reached from the new workspace path.
- Partial capability combinations could produce uneven disclosure if the implementation does not clearly separate page-level access from optional deep-link sections.
- A later implementation could try to fold review-pack generation or broader customer portal scope into this slice; that must be rejected as out-of-scope growth.

## Follow-up Candidates

- customer-facing portal or external identity work only if the current admin-plane read-only model becomes insufficient
- support diagnostic pack linkage from customer review artifacts once the support packaging flow needs direct customer-facing entry
- explicit review publication workflow maturity if published versus ready review semantics need a broader operator workflow
- broader customer lifecycle and commercial packaging once review consumption no longer fits inside the existing admin plane

## User Scenarios & Testing *(mandatory)*

### User Story 1 - Open the latest customer-safe review (Priority: P1)

As a readonly-capable tenant actor, I want one workspace page that shows the latest customer-safe review state for my entitled tenant so I can understand the current posture without navigating several internal reporting screens.

**Why this priority**: This is the core product gap. If the user still needs to reconstruct the latest review state manually, the slice fails its purpose.

**Independent Test**: Sign in as a readonly-capable tenant actor with one or more entitled tenants, open the customer review workspace, and verify that each visible tenant row shows only the latest published customer-safe review summary.

**Acceptance Scenarios**:

1. **Given** the actor is entitled to one or more tenants with published reviews, **When** they open the workspace review page, **Then** they see one latest customer-safe review entry per entitled tenant and no draft-only review rows.
2. **Given** the actor launches the page from a tenant-scoped review or evidence route, **When** the workspace page opens, **Then** that tenant is prefiltered and its latest published review is highlighted first.
3. **Given** the actor has no entitled tenants with published reviews, **When** they open the page, **Then** they see a truthful absence state that does not reveal hidden drafts or inaccessible tenants.

---

### User Story 2 - Understand findings and accepted risks without admin controls (Priority: P1)

As a readonly-capable tenant actor, I want the latest review summary to explain key findings and accepted risks in calm language so I can understand what matters without seeing remediation or operator-only actions.

**Why this priority**: Customer-safe review consumption is not useful if the page still looks like an operator console or hides the meaning behind the review outcome.

**Independent Test**: Open the workspace page and the latest review detail for a tenant that has findings and accepted risks, then verify that the user can understand the current outcome without seeing create, publish, regenerate, expire, triage, or remediation controls.

**Acceptance Scenarios**:

1. **Given** a tenant has a published review with findings and accepted risks, **When** the actor opens the workspace page, **Then** the row or summary exposes the high-level counts and meaning of those items without requiring a drilldown first.
2. **Given** the actor opens the latest review detail from the workspace page, **When** the detail loads, **Then** the review remains read-only and does not expose admin or remediation actions the actor cannot use.
3. **Given** raw diagnostics or unrestricted audit metadata exist behind the review, **When** the actor uses the customer workspace flow, **Then** those details remain hidden from the default-visible path.

---

### User Story 3 - Consume the current review pack safely (Priority: P2)

As a readonly-capable tenant actor, I want to open or download the current review pack when it already exists so I can consume the packaged review output without triggering generation or seeing unsafe disclosure.

**Why this priority**: Review consumption is incomplete if the user can read the summary but cannot reach the packaged artifact that already represents the customer-safe deliverable.

**Independent Test**: From the workspace page, open a tenant that has a current review pack and verify that download works through existing access and redaction rules, while tenants without an available pack show a calm unavailable state.

**Acceptance Scenarios**:

1. **Given** a tenant has a current review pack and the actor has `REVIEW_PACK_VIEW`, **When** they choose the pack action, **Then** they can open or download the existing artifact without any generate or regenerate prompt.
2. **Given** a tenant has no current downloadable review pack, **When** the actor views the workspace page, **Then** the page shows that the pack is unavailable and does not offer a generation action.
3. **Given** a review pack includes redaction-safe content only, **When** the actor downloads it, **Then** the artifact and surrounding disclosure continue to honor existing redaction semantics.

### Edge Cases

- What happens when a tenant has a ready review but nothing published yet? The workspace page shows `No published review available yet` rather than exposing internal-only lifecycle states.
- What happens when a query parameter or remembered filter points at a tenant outside the actor's scope? The page resolves as not found for explicit tenant targeting and silently omits inaccessible tenants from broad workspace listings.
- What happens when the actor can view reviews but not review packs or evidence? The page remains usable, but pack and evidence actions are absent rather than replaced with leaking hints.
- What happens when a review pack exists but is expired or otherwise unavailable for consumption? The page shows an unavailable state and does not offer regeneration or admin recovery actions.

## Requirements *(mandatory)*

**Constitution alignment (required):** This feature does not introduce Graph calls, write/change behavior, or long-running work. It does change runtime behavior, authorization posture, disclosure rules, and audit expectations for a new read-only customer-facing surface in the existing admin plane.

**Constitution alignment (PROP-001 / ABSTR-001 / PERSIST-001 / STATE-001 / BLOAT-001):** This feature must stay derived. It must not add new persistence, new customer-state families, new publication semantics, or a parallel presenter framework.

**Constitution alignment (XCUT-001):** The feature must extend existing review, evidence, review-pack, and artifact-truth paths rather than creating a local customer-review semantic layer.

**Constitution alignment (DECIDE-AUD-001 / OPSURF-001):** The default path must remain customer-readable, decision-first, and free from raw diagnostics, with deeper proof only on demand.

**Constitution alignment (TEST-GOV-001):** The implementation must add focused feature tests plus one explicit browser smoke test; no hidden heavy family may spread from this slice.

**Constitution alignment (RBAC-UX):** Workspace and tenant membership remain deny-as-not-found boundaries; page and deep-link authorization must use canonical capability checks rather than raw role checks.

**Constitution alignment (UI-FIL-001 / UI-NAMING-001 / DECIDE-001 / ACTSURF-001):** The new surface must remain a native Filament read-only reporting page with one dominant inspect action, one optional safe download shortcut, and no destructive or remediation controls.

### Functional Requirements

- **FR-001**: The system MUST provide one canonical read-only customer review workspace in the existing `/admin` plane for the current workspace.
- **FR-002**: The system MUST list only entitled tenants and MUST derive each visible row or card from existing tenant-owned review, evidence, review-pack, and findings truth.
- **FR-003**: The default-visible page MUST show the latest published customer-safe review state per entitled tenant and MUST NOT expose draft, failed, or other internal-only review states as the primary customer path.
- **FR-004**: The page MUST show, for each visible tenant, the current review outcome, latest review time, key findings summary, accepted-risk summary, and review-pack availability in calm, read-only language.
- **FR-005**: The page MUST offer a primary inspect action that opens the existing tenant-scoped review detail for the latest customer-safe review.
- **FR-006**: The page MUST allow entitled actors to open or download an existing review pack only through current `REVIEW_PACK_VIEW` access and existing redaction-safe artifact rules.
- **FR-007**: The page MUST NOT expose review generation, publication, regeneration, refresh, expire, triage, risk acceptance, remediation, or admin-setting actions.
- **FR-008**: The page and its deep links MUST enforce workspace and tenant isolation such that non-members or out-of-scope tenant targets resolve as not found.
- **FR-009**: Within an established workspace and tenant scope, optional sections and actions MUST be gated through the canonical capability registry, including `TENANT_VIEW`, `TENANT_REVIEW_VIEW`, `REVIEW_PACK_VIEW`, `EVIDENCE_VIEW`, `TENANT_FINDINGS_VIEW`, `FINDING_EXCEPTION_VIEW`, and `AUDIT_VIEW` where relevant.
- **FR-010**: The feature MUST reuse existing artifact truth and publication-readiness semantics from current review, review-pack, and evidence surfaces and MUST NOT create a separate customer-review truth model.
- **FR-011**: Raw operator diagnostics, raw JSON or provider payloads, unrestricted audit metadata, and platform-only debug semantics MUST remain out of the default-visible customer workspace path.
- **FR-012**: Explicit artifact opens or downloads exposed through this surface MUST remain auditable using the current audit infrastructure without introducing a new audit store.
- **FR-013**: When entered from a tenant-scoped review, review-pack, evidence, or related tenant context, the workspace page MUST preserve that tenant context as a safe prefilter.
- **FR-014**: When no published customer-safe review or downloadable review pack exists, the page MUST show a truthful unavailable state instead of hinting at hidden drafts, operator-only artifacts, or unavailable generation paths.

## UI Action Matrix *(mandatory when Filament is changed)*

| Surface | Location | Header Actions | Inspect Affordance (List/Table) | Row Actions (max 2 visible) | Bulk Actions (grouped) | Empty-State CTA(s) | View Header Actions | Create/Edit Save+Cancel | Audit log? | Notes / Exemptions |
|---|---|---|---|---|---|---|---|---|---|---|
| Customer Review Workspace | new `App\Filament\Pages\Reviews\CustomerReviewWorkspace` | `Clear filters` only when a tenant or status prefilter is active | clickable row or card opening the latest tenant review | `Open latest review`, `Download review pack` when already available and permitted | none | `Clear filters` when filtered; otherwise an explanatory no-data state is allowed because the page is strictly read-only and intentionally has no create CTA | `N/A` - detail actions remain on reused tenant-scoped review and review-pack resources | `N/A` | yes - explicit artifact access and download events only | No destructive actions. No More menu required unless the implementation cannot keep open/download as the only visible actions. |

### Key Entities *(include if feature involves data)*

- **Customer Review Workspace Entry**: A derived workspace-scoped summary for one entitled tenant that combines the latest published tenant review, high-level findings and accepted-risk summaries, and current review-pack availability without becoming a persisted entity.
- **TenantReview**: The existing tenant-owned review artifact that anchors the latest customer-safe review state, lifecycle, executive summary, and deep-link target.
- **ReviewPack**: The existing tenant-owned downloadable artifact that packages review consumption and already carries redaction-aware access rules.
- **EvidenceSnapshot**: The existing tenant-owned supporting artifact that proves freshness and completeness when the actor explicitly drills deeper than the customer-safe default path.

## Success Criteria *(mandatory)*

### Measurable Outcomes

- **SC-001**: An entitled readonly-capable actor can reach the latest customer-safe review state for an entitled tenant in two steps or fewer from workspace context.
- **SC-002**: In 100% of validated readonly scenarios, the default-visible customer workspace path shows no admin, remediation, regeneration, or raw-diagnostics actions.
- **SC-003**: In 100% of validated unauthorized workspace or tenant access scenarios, the feature does not reveal another tenant's presence, review existence, or artifact availability.
- **SC-004**: For tenants with a published review and an available review pack, entitled users can open the latest review or download the pack on their first attempt without operator assistance.
- **SC-005**: For tenants without a published customer-safe review or current pack, the surface explains the absence truthfully without exposing draft-only or operator-only state.