## Summary
- replace the legacy Tenant and TenantMembership core models with ManagedEnvironment and ManagedEnvironmentMembership
- propagate the managed environment naming and key changes across Filament resources, pages, controllers, jobs, models, and supporting runtime paths
- add feature 279 spec artifacts and focused managed-environment test coverage for model behavior, route binding, panel context, authorization, and legacy guardrails
## Validation
- `cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Feature/ManagedEnvironment/LegacyTenantCoreGuardTest.php tests/Feature/ManagedEnvironment/ManagedEnvironmentAuthorizationTest.php tests/Feature/ManagedEnvironment/ManagedEnvironmentPanelContextTest.php tests/Feature/ManagedEnvironment/ManagedEnvironmentRouteBindingTest.php tests/Unit/ManagedEnvironment/ManagedEnvironmentContextResolverTest.php tests/Unit/ManagedEnvironment/ManagedEnvironmentModelTest.php`
- `cd apps/platform && ./vendor/bin/sail bin pint --dirty --format agent`
## Notes
- branch pushed from commit `1123b122`
- browser smoke test file was added but not run in this pass
Co-authored-by: Ahmed Darrazi <ahmed.darrazi@live.de>
Reviewed-on: #335
Implement external support desk handoff (spec 256). Created and pushed branch `256-external-support-desk-handoff`.
Co-authored-by: Ahmed Darrazi <ahmed.darrazi@live.de>
Reviewed-on: #301
## Summary
- add the first in-app support request flow with an immutable `SupportRequest` record, canonical context builder, submission service, and generated internal reference
- expose contextual support-request actions from the tenant dashboard and operation run surfaces, including audit logging and support-safe diagnostic capture rules
- add Pest coverage plus the `specs/246-support-request-context` artifacts for the new support-request slice
## Testing
- `cd apps/platform && ./vendor/bin/sail artisan test --compact tests/Feature/SupportRequests/OperationRunSupportRequestActionTest.php tests/Feature/SupportRequests/SupportRequestAuditTest.php tests/Feature/SupportRequests/SupportRequestAuthorizationTest.php tests/Feature/SupportRequests/TenantSupportRequestActionTest.php tests/Unit/Support/SupportRequests/SupportRequestContextBuilderTest.php tests/Unit/Support/SupportRequests/SupportRequestReferenceTest.php`
## Notes
- this PR supersedes the earlier session-branch PR opened from `246-support-request-context-session-1777289015`
Co-authored-by: Ahmed Darrazi <ahmed.darrazi@live.de>
Reviewed-on: #285
