# Specification Quality Checklist: In-App Support Request with Context

**Purpose**: Validate specification completeness and implementation readiness before the feature moves into the implementation loop  
**Created**: 2026-04-27  
**Feature**: [spec.md](../spec.md)

## Content Quality

- [x] Business value and operator outcomes stay explicit
- [x] The first slice is bounded to two existing support-aware entry surfaces plus one internal support reference only
- [x] Runtime-governance sections are present for an implementation-ready package
- [x] All mandatory sections are completed

## Requirement Completeness

- [x] No `[NEEDS CLARIFICATION]` markers remain
- [x] Requirements are testable and unambiguous
- [x] Acceptance scenarios are defined for the primary user journeys
- [x] Edge cases are identified, including reduced-attachment mode and missing related records
- [x] Scope is clearly bounded away from external ticketing, support inboxes, request lifecycle workflow, and customer-facing portals
- [x] Dependencies and assumptions are identified

## Feature Readiness

- [x] The first slice is small enough for a bounded implementation loop
- [x] The plan identifies concrete repo surfaces likely to change
- [x] The tasks are ordered, testable, and grouped by user story
- [x] Foundational work includes the persisted truth, capability gate, audit path, and shared context builder before surface wiring
- [x] No unresolved product question blocks safe implementation of the first slice

## Governance Readiness

- [x] New persisted support-request truth is explicitly justified and bounded
- [x] `SupportRequest` ownership is explicit as tenant-owned, with required not-null `workspace_id` and `tenant_id`
- [x] Support-request context remains provider-neutral and redaction-aware
- [x] Existing `/admin` authorization and tenant-safe 404 versus 403 boundaries remain authoritative
- [x] Operator-facing surface changes include the required UI contract sections and action matrix
- [x] External ticketing, status workflow, and support inbox surfaces are explicitly deferred
- [x] Livewire v4 compliance, unchanged provider registration location, no global-search changes, no destructive-action additions, and no asset-strategy changes are explicit in the package

## Test Governance Review

- [x] Lane fit stays in focused unit plus feature validation only and matches the plan
- [x] Fixture and helper growth stays local to the `SupportRequests` test namespace
- [x] No browser or heavy-governance family is introduced implicitly
- [x] Minimal validation commands are explicit in both the plan and the task list
- [x] The active feature PR close-out entry remains `Guardrail`

## Review Outcome

- [x] Review outcome class: `documentation-required-exception`
- [x] Workflow outcome: `document-in-feature`
- [x] Final note location: active feature PR close-out entry `Guardrail`

## Notes

- This checklist completes the implementation-ready package alongside `spec.md`, `plan.md`, and `tasks.md`.
- The active slice stops at structured request creation and internal reference generation. Any later ticket-provider adapter or lifecycle management remains a separate feature.
- Guardrail close-out: focused unit and feature validation passed, live browser smoke passed on both approved entry points, the tenant dashboard exemption remained bounded to two support-aware actions, and no provider-registration, global-search, destructive-action, or asset-strategy changes were introduced.