TenantAtlas/app/Support/ReasonTranslation/FallbackReasonTranslator.php

<?php

declare(strict_types=1);

namespace App\Support\ReasonTranslation;

use App\Support\ReasonTranslation\Contracts\TranslatesReasonCode;
use App\Support\Ui\OperatorExplanation\TrustworthinessLevel;
use Illuminate\Support\Str;

final class FallbackReasonTranslator implements TranslatesReasonCode
{
    public const string ARTIFACT_KEY = 'fallback_reason_code';

    public function artifactKey(): string
    {
        return self::ARTIFACT_KEY;
    }

    public function canTranslate(string $reasonCode): bool
    {
        return trim($reasonCode) !== '';
    }

    /**
     * @param  array<string, mixed>  $context
     */
    public function translate(string $reasonCode, string $surface = 'detail', array $context = []): ?ReasonResolutionEnvelope
    {
        $normalizedCode = trim($reasonCode);

        if ($normalizedCode === '') {
            return null;
        }

        $actionability = $this->actionabilityFor($normalizedCode);
        $nextSteps = $this->fallbackNextStepsFor($actionability);

        return new ReasonResolutionEnvelope(
            internalCode: $normalizedCode,
            operatorLabel: $this->operatorLabelFor($normalizedCode),
            shortExplanation: $this->shortExplanationFor($actionability),
            actionability: $actionability,
            nextSteps: $nextSteps,
            showNoActionNeeded: $actionability === 'non_actionable',
            diagnosticCodeLabel: $normalizedCode,
            trustImpact: $this->trustImpactFor($actionability),
            absencePattern: $this->absencePatternFor($normalizedCode, $actionability),
        );
    }

    private function operatorLabelFor(string $reasonCode): string
    {
        return Str::headline(str_replace(['.', '-'], '_', $reasonCode));
    }

    private function actionabilityFor(string $reasonCode): string
    {
        $reasonCode = strtolower($reasonCode);

        if (str_contains($reasonCode, 'timeout')
            || str_contains($reasonCode, 'throttle')
            || str_contains($reasonCode, 'rate')
            || str_contains($reasonCode, 'network')
            || str_contains($reasonCode, 'unreachable')
            || str_contains($reasonCode, 'transient')
            || str_contains($reasonCode, 'retry')
        ) {
            return 'retryable_transient';
        }

        if (str_contains($reasonCode, 'missing')
            || str_contains($reasonCode, 'required')
            || str_contains($reasonCode, 'consent')
            || str_contains($reasonCode, 'stale')
            || str_contains($reasonCode, 'prerequisite')
            || str_contains($reasonCode, 'invalid')
        ) {
            return 'prerequisite_missing';
        }

        if (str_contains($reasonCode, 'already_')
            || str_contains($reasonCode, 'not_applicable')
            || str_contains($reasonCode, 'no_action')
            || str_contains($reasonCode, 'info')
        ) {
            return 'non_actionable';
        }

        return 'permanent_configuration';
    }

    private function shortExplanationFor(string $actionability): string
    {
        return match ($actionability) {
            'retryable_transient' => 'TenantPilot recorded a transient dependency issue. Retry after the dependency recovers.',
            'prerequisite_missing' => 'TenantPilot recorded a missing or invalid prerequisite for this workflow.',
            'non_actionable' => 'TenantPilot recorded this state for visibility only. No operator action is required.',
            default => 'TenantPilot recorded an access, scope, or configuration issue that needs review before retrying.',
        };
    }

    /**
     * @return array<int, NextStepOption>
     */
    private function fallbackNextStepsFor(string $actionability): array
    {
        return match ($actionability) {
            'retryable_transient' => [NextStepOption::instruction('Retry after the dependency recovers.')],
            'prerequisite_missing' => [NextStepOption::instruction('Review the recorded prerequisite before retrying.')],
            'non_actionable' => [],
            default => [NextStepOption::instruction('Review access and configuration before retrying.')],
        };
    }

    private function trustImpactFor(string $actionability): string
    {
        return match ($actionability) {
            'non_actionable' => TrustworthinessLevel::Trustworthy->value,
            'retryable_transient' => TrustworthinessLevel::LimitedConfidence->value,
            default => TrustworthinessLevel::Unusable->value,
        };
    }

    private function absencePatternFor(string $reasonCode, string $actionability): ?string
    {
        $normalizedCode = strtolower($reasonCode);

        if (str_contains($normalizedCode, 'suppressed')) {
            return 'suppressed_output';
        }

        if (str_contains($normalizedCode, 'missing') || str_contains($normalizedCode, 'stale')) {
            return 'missing_input';
        }

        if ($actionability === 'prerequisite_missing') {
            return 'blocked_prerequisite';
        }

        if ($actionability === 'non_actionable') {
            return 'true_no_result';
        }

        return 'unavailable';
    }
}