TenantAtlas/specs/347-review-pack-output-contract-readiness-semantics/contracts/customer-safe-output-boundary.md

Customer-Safe Output Boundary

Status: prepared
Created: 2026-06-02
Scope: Derived customer-safe vs internal-only boundary for review-derived Review Pack output

This document defines what Spec 347 may present as customer-safe, internal-only, or limitations-bearing output.

1. Boundary Principles

• customer-safe is a derived presentation boundary, not a new persisted entity
• internal-only is a derived presentation boundary, not a new persisted entity
• PII visibility must be explicit
• redaction visibility must be explicit
• diagnostics and raw/support detail remain secondary or hidden on default customer-safe paths
• non-certification disclosure is mandatory

2. Customer-Safe Minimum Conditions

A package may be described as customer-safe only when repo truth supports all of:

1. released review exists
2. current package artifact exists and is valid for download/use
3. evidence basis is not silently incomplete
4. required section limitations are either absent or clearly disclosed
5. no internal-only/raw/support detail is exposed by default
6. PII handling is explicit
7. redaction integrity is explicit
8. non-certification disclosure is present

If any of these are missing or ambiguous, the package must use a more conservative label.

3. Internal Package Conditions

A package should be treated as internal or review-required when any of these are true:

• evidence basis is incomplete, stale, or missing
• required sections are incomplete and limitations are material
• include_pii is true and external sharing still requires operator review
• export exists but customer-safe readiness is not fully supported by repo truth
• current wording would otherwise overclaim confidence

4. PII And Redaction Rules

Current repo truth already provides:

• options.include_pii
• redaction_integrity.protected_values_hidden

Spec 347 must make these visible in the output contract and/or workspace rendering.

Rules:

• include_pii=true must never be invisible on the operator decision path
• protected_values_hidden=true must be visible as redaction integrity context where relevant
• PII included does not automatically forbid sharing, but it does require explicit operator awareness

5. Disclosure Rules

Customer-safe default paths must show:

• what the package is
• what evidence basis it uses
• whether limitations exist
• whether PII is included
• what the next action is

Customer-safe default paths must not show by default:

• raw JSON
• raw payloads
• stack traces
• support-only diagnostics
• fingerprints unless explicitly needed and safe
• internal reason ownership or platform debug semantics

6. Download Boundary

Current signed downloads remain valid proof/artifact delivery.

Spec 347 must not treat download availability alone as sufficient proof of customer-safe readiness.

Download labeling should therefore distinguish between:

• customer-safe ready package
• package with limitations
• internal package

7. Executive Summary Boundary

The executive summary must:

• include a limitations note when the package is not clearly customer-safe ready
• retain non-certification disclosure
• avoid raw/internal-only detail

It may describe:

• published review
• evidence basis
• top findings
• accepted risks
• governance decisions
• next actions

It must not imply:

• certification
• legal attestation
• guaranteed compliance