TenantAtlas/apps/platform/app/Models/SupportRequest.php

<?php

declare(strict_types=1);

namespace App\Models;

use App\Support\Concerns\DerivesWorkspaceIdFromTenant;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class SupportRequest extends Model
{
    use DerivesWorkspaceIdFromTenant;

    /** @use HasFactory<\Database\Factories\SupportRequestFactory> */
    use HasFactory;

    public const string PRIMARY_CONTEXT_TENANT = 'tenant';

    public const string PRIMARY_CONTEXT_OPERATION_RUN = 'operation_run';

    public const string ATTACHMENT_MODE_DIAGNOSTIC_SNAPSHOT_ATTACHED = 'diagnostic_snapshot_attached';

    public const string ATTACHMENT_MODE_CANONICAL_CONTEXT_ONLY = 'canonical_context_only';

    public const string SEVERITY_LOW = 'low';

    public const string SEVERITY_NORMAL = 'normal';

    public const string SEVERITY_HIGH = 'high';

    public const string SEVERITY_BLOCKING = 'blocking';

    protected $guarded = [];

    /**
     * @return array<string, string>
     */
    protected function casts(): array
    {
        return [
            'context_envelope' => 'array',
        ];
    }

    /**
     * @return array<string, string>
     */
    public static function severityOptions(): array
    {
        return [
            self::SEVERITY_LOW => 'Low',
            self::SEVERITY_NORMAL => 'Normal',
            self::SEVERITY_HIGH => 'High',
            self::SEVERITY_BLOCKING => 'Blocking',
        ];
    }

    /**
     * @return list<string>
     */
    public static function severityValues(): array
    {
        return array_keys(self::severityOptions());
    }

    /**
     * @return list<string>
     */
    public static function primaryContextTypes(): array
    {
        return [
            self::PRIMARY_CONTEXT_TENANT,
            self::PRIMARY_CONTEXT_OPERATION_RUN,
        ];
    }

    /**
     * @return list<string>
     */
    public static function attachmentModes(): array
    {
        return [
            self::ATTACHMENT_MODE_DIAGNOSTIC_SNAPSHOT_ATTACHED,
            self::ATTACHMENT_MODE_CANONICAL_CONTEXT_ONLY,
        ];
    }

    /**
     * @return BelongsTo<Workspace, $this>
     */
    public function workspace(): BelongsTo
    {
        return $this->belongsTo(Workspace::class);
    }

    /**
     * @return BelongsTo<Tenant, $this>
     */
    public function tenant(): BelongsTo
    {
        return $this->belongsTo(Tenant::class);
    }

    /**
     * @return BelongsTo<OperationRun, $this>
     */
    public function operationRun(): BelongsTo
    {
        return $this->belongsTo(OperationRun::class);
    }

    /**
     * @return BelongsTo<User, $this>
     */
    public function initiator(): BelongsTo
    {
        return $this->belongsTo(User::class, 'initiated_by_user_id');
    }
}