TenantAtlas/specs/246-support-request-context/checklists/requirements.md

Specification Quality Checklist: In-App Support Request with Context

Purpose: Validate specification completeness and implementation readiness before the feature moves into the implementation loop
Created: 2026-04-27
Feature: spec.md

Content Quality

• Business value and operator outcomes stay explicit
• The first slice is bounded to two existing support-aware entry surfaces plus one internal support reference only
• Runtime-governance sections are present for an implementation-ready package
• All mandatory sections are completed

Requirement Completeness

• No [NEEDS CLARIFICATION] markers remain
• Requirements are testable and unambiguous
• Acceptance scenarios are defined for the primary user journeys
• Edge cases are identified, including reduced-attachment mode and missing related records
• Scope is clearly bounded away from external ticketing, support inboxes, request lifecycle workflow, and customer-facing portals
• Dependencies and assumptions are identified

Feature Readiness

• The first slice is small enough for a bounded implementation loop
• The plan identifies concrete repo surfaces likely to change
• The tasks are ordered, testable, and grouped by user story
• Foundational work includes the persisted truth, capability gate, audit path, and shared context builder before surface wiring
• No unresolved product question blocks safe implementation of the first slice

Governance Readiness

• New persisted support-request truth is explicitly justified and bounded
• SupportRequest ownership is explicit as tenant-owned, with required not-null workspace_id and tenant_id
• Support-request context remains provider-neutral and redaction-aware
• Existing /admin authorization and tenant-safe 404 versus 403 boundaries remain authoritative
• Operator-facing surface changes include the required UI contract sections and action matrix
• External ticketing, status workflow, and support inbox surfaces are explicitly deferred
• Livewire v4 compliance, unchanged provider registration location, no global-search changes, no destructive-action additions, and no asset-strategy changes are explicit in the package

Test Governance Review

• Lane fit stays in focused unit plus feature validation only and matches the plan
• Fixture and helper growth stays local to the SupportRequests test namespace
• No browser or heavy-governance family is introduced implicitly
• Minimal validation commands are explicit in both the plan and the task list
• The active feature PR close-out entry remains Guardrail

Review Outcome

• Review outcome class: documentation-required-exception
• Workflow outcome: document-in-feature
• Final note location: active feature PR close-out entry Guardrail

Notes

• This checklist completes the implementation-ready package alongside spec.md, plan.md, and tasks.md.
• The active slice stops at structured request creation and internal reference generation. Any later ticket-provider adapter or lifecycle management remains a separate feature.
• Guardrail close-out: focused unit and feature validation passed, live browser smoke passed on both approved entry points, the tenant dashboard exemption remained bounded to two support-aware actions, and no provider-registration, global-search, destructive-action, or asset-strategy changes were introduced.